1. General Policy Overview
As a professional consultancy hub, we invest significant technical resources and expertise from our Computer Science & Engineering team into every facilitation request. Therefore, fees paid for consultancy and technical services are generally non-refundable once the facilitation process or technical work has commenced.
2. Software & Digital Products
For Software Development, Institutional Management Systems (School/Hotel/Cafe), and other Digital Products:
• Refunds are not applicable once the software license is activated or the product is delivered.
• In the event of a verified technical defect that our technical desk cannot resolve, a partial refund or service credit may be issued at the sole discretion of the enterprise.
3. Documentation & PAN Assistance
Consultancy fees for documentation help (such as PAN Assistance) are non-refundable once the application has been drafted or submitted for processing. Users are paying for our technical expertise and time-bound facilitation. We do not provide refunds for rejections caused by incorrect information provided by the user or third-party government department delays.
4. Agricultural Trade (Wholesale)
Wholesale trade transactions for Jute and Paddy are governed by the specific trade contract agreed upon at the time of procurement. Cancellations after the dispatch of goods or issuance of trade invoices are not permitted unless there is a verified discrepancy in the trade quality standards as per the registered trade agreement.
5. Fintech & Recharge Services
Recharge and Fintech transactions are processed in real-time through secure gateways. Once a transaction is successfully completed and confirmed by the operator/gateway, it is final and non-refundable. In case of a failed transaction where the amount was deducted but not credited, the refund will be processed back to the original payment source within 5-7 operational days after verification.
6. Duplicate Payments
In case of a duplicate payment due to a technical glitch, the excess amount will be refunded to the original payment source after an audit by our technical desk. Users must report such issues within 24 hours of the transaction.
7. Refund Timeline
Approved refunds are processed through the same secure payment channel used during the transaction. It typically takes 5 to 7 working days for the amount to reflect in your account, depending on your banking institution's policies.
8. Contact Our Technical Desk
For any queries regarding refunds or service cancellations, please reach out via our official secure channels:
Email: rakibstarenterprise@gmail.com
WhatsApp Tech Support: +91 8972703856